Terms of Service

Last Updated: January, 2026

These Terms of Service (“Terms”) govern your access to and use of RUNGP (“RUNGP,” “we,” “our,” or “us”), operated by Total Entertainment Media, LLC d/b/a RUNGP, a California limited liability company. By accessing or using the RUNGP website, platform, software, services, or any related tools (collectively, the “Platform”), you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform.

1. Overview

The Platform includes the website (https://rungp.io/), CRM tools, marketing automation, SMS/MMS capabilities, AI-powered features, content, integrations, and all related offerings (collectively, “Services”). You must be at least 18 years old to use the Platform.

RUNGP may update these Terms at any time. Updates take effect immediately upon posting. Continued use constitutes acceptance.

All data collected is governed by the RUNGP Privacy Notice, incorporated by reference.

2. Services

RUNGP provides CRM, SMS/MMS messaging, AI tools, automation, email marketing, integrations, payments, and other capabilities.

a. Right to Modify Services

We may add, remove, or modify features at any time.

b. No Contingency on Future Features

Purchases are not dependent on future feature releases or integrations.

c. As-Is Availability

Except where expressly stated, Services are provided “as-is.” See Section 17.

d. Third-Party Dependencies

Messaging delivery, uptime, and feature reliability depend on third-party providers such as Twilio, Mailgun, OpenAI, Stripe, and others.

RUNGP is not responsible for outages, delays, filtering, carrier blocks, or downtime caused by third parties.

3. Intellectual Property

All Platform content, trademarks, logos, software, features, workflows, AI models, and documentation are owned by RUNGP or licensors.

You may not copy, reverse engineer, resell, repurpose, or create derivative works based on the Platform.

User Feedback

Any suggestions, feature requests, or ideas you provide may be used by RUNGP without compensation.

4. Limited License & Prohibited Uses

RUNGP grants a limited, revocable, non‑exclusive license to access and use the Platform.

You may NOT:

Use the Platform for unlawful or non-compliant messaging
Interfere with or disrupt Platform functionality
Use bots, scrapers, or unauthorized automation
Introduce malware or attempt system intrusion
Misrepresent your identity or impersonate RUNGP
Send spam or messages without proper consent
Exceed reasonable usage limits

Full Acceptable Use Policy is incorporated into these Terms.

5. Customer & End User Conduct

You are responsible for:

Ensuring all end-users comply with these Terms
Obtaining proper consent for SMS, MMS, email, and AI-generated messages
Providing accurate data
Complying with laws (TCPA, CAN-SPAM, CTIA guidelines, A2P 10DLC rules)
Maintaining your own privacy notice for your contacts

RUNGP’s agreement is with you, not your end-users.

6. Communications Features (SMS, MMS, Email, Voice)

RUNGP is a software provider only. RUNGP does not:

Originate messages
Determine message content
Determine recipients
Guarantee delivery

You are the sender of all communications.

You agree to:

Comply with TCPA, CAN-SPAM, CTIA, carrier policies, and all applicable laws
Store consent records
Use opt-in compliant methods

Carrier violations may result in immediate suspension.

7. AI Features & Disclaimers

RUNGP provides AI tools to assist with content generation, automation, personalization, and workflow creation.

You acknowledge and agree:

AI-generated content may be inaccurate, incomplete, or non-compliant
You are solely responsible for reviewing, approving, and ensuring compliance with all AI-generated content
AI outputs must not be treated as legal, financial, or regulatory advice
AI may use anonymized or aggregated data to improve performance
AI relies on third-party providers such as OpenAI and GHL’s AI Builder

RUNGP is not liable for any actions taken based on AI outputs.

8. Payment Terms

Subscription and usage fees (including SMS/MMS and email rebilling) are billed in advance and are strictly non-refundable once processed.

You agree to:

Maintain valid billing information
Pay all carrier surcharges, pass-through fees, taxes, and messaging costs

a. No Refund Policy

All subscription fees—monthly, annual, setup fees, usage fees, professional services fees, and any other charges—are final and non-refundable once processed.

Cancellations must be requested at least 30 days before the next billing date. If submitted later, the upcoming charge will still process and no refund will be issued.

b. Chargebacks

Chargebacks may result in immediate suspension or termination. RUNGP may dispute chargebacks using your acceptance of these Terms.

9. Professional Services & No Guarantee of Results

RUNGP may provide Professional Services, including but not limited to: campaign management, consulting, SMS/email strategy, AI workflow setup, automation builds, design work, and similar services.

You acknowledge and agree that:

Professional Services are provided on a best‑effort basis only.
RUNGP does not guarantee any specific revenue, lead volume, race registrations, sales, engagement, deliverability rates, or business outcomes.
Results depend on factors outside RUNGP’s control, including your contact list, strategy, content, budget, carrier filtering, market conditions, and internal execution.

RUNGP is not responsible for underperformance of campaigns, AI outputs, automations, or marketing strategies.