Privacy Policy

Last Updated: January, 2026

1. Overview

Total Entertainment Media, LLC, a California limited liability company doing business as RUNGP (“RUNGP,” “we,” “us,” or “our”), respects your privacy and is committed to protecting it through this Privacy Notice (“Privacy Notice”). This Privacy Notice explains how we collect, use, disclose, and protect information when you:

Visit our website at https://www.rungp.io
Use our CRM, SMS/MMS, email, AI, automation, and related tools and services
Communicate with us by email, SMS, or other channels (collectively, the “Platform”).

By accessing or using the Platform, you agree to this Privacy Notice. If you do not agree, do not use the Platform.

This Privacy Notice is subject to and governed by the RUNGP Terms of Service.

2. Information We Collect

We may collect both Personal Information and Non-Personal Information.

a. Personal Information

Includes: - Name, email, phone, address - Organization/employer, job title - Account credentials - Payment information (processed by third-party processors) - Contact lists and customer data you upload - Messaging content and logs - Consent records (opt-in/opt-out) - IP address, device identifiers, approximate location - Any data you voluntarily provide

b. Non-Personal Information

Includes: - Browser/device data - Usage patterns - Cookies and tracking identifiers - Aggregated analytics

3. How We Collect Information

a. Directly from You

Provided when you: - Create an account - Subscribe to services - Upload contacts - Use Platform features - Request demos or support - Fill out forms or surveys - Communicate with us

b. Automatically

Collected through: - Cookies - Analytics tools - Device/browser metadata - Usage logs

c. From Third Parties

We may receive information from: - Payment processors - Messaging providers - Integration partners - Referral or marketing partners - Public sources (where permitted)

4. How We Use Information

We use Information to: - Operate the Platform - Send and route communications (SMS/MMS/email) - Provide AI and automation features - Offer customer support - Manage accounts and billing - Improve performance and user experience - Ensure security and fraud prevention - Send updates and marketing (where permitted) - Comply with legal obligations - Any other purpose disclosed or with consent

We retain information as long as needed for these purposes.

5. AI Features and Data Use

RUNGP uses AI tools to enhance platform capabilities.

We do not use your Personal Information to train public or generalized AI models.
AI providers process your inputs only to deliver the specific features you use.
You must review all AI‑generated outputs before using them.
AI outputs are not legal, financial, or regulatory advice.

Use of AI features constitutes your direction for RUNGP to process your data via AI tools.

6. Controller vs. Processor Roles

RUNGP as Controller

When we determine the purposes of processing (e.g., website visits, account setup, billing), we act as a controller.

RUNGP as Processor / Service Provider

When customers upload or manage their own contact data, we act as a processor, processing data only under customer instructions.

7. Subprocessors and Third-Party Services

We use subprocessors for: - SMS/MMS delivery (e.g., Twilio) - Email delivery (e.g., Mailgun) - Payments (e.g., Stripe) - AI services (e.g., OpenAI / GHL AI) - Hosting & infrastructure - Analytics - Integrations you connect.

Subprocessors must protect information and use it only to provide services.

8. How We Share Information

We may share Personal Information: - With affiliates - With subprocessors/service providers - With integration partners you authorize - In business transactions (mergers, acquisitions, etc.) - For legal and regulatory purposes - With your consent or direction

We do not sell Personal Information.

9. Cookies and Tracking

Cookies help us: - Operate and secure the Platform - Remember preferences - Analyze usage - Improve performance

You may disable cookies, but some features may not function.

10. How We Protect Information

We use administrative, technical, and physical safeguards, including: - Encryption - Access controls - Logging and monitoring - Secure hosting infrastructure.

No system is 100% secure. You are responsible for keeping login credentials confidential.

11. Data Retention

We retain Personal Information as long as necessary for: - Service delivery - Legal and tax requirements - Account relationships - Security and fraud prevention.

We may anonymize data for indefinite use.

12. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe a child under 16 has provided us with Personal Information, contact us at [email protected].

13. Your Choices

You may: - Update account information - Opt out of marketing emails - Manage cookie settings - Request access, deletion, or correction where applicable

14. EEA & UK Rights

If you are located in the EEA/UK, you may request: - Access to Personal Information - Correction or deletion - Restriction of processing - Objection to processing - Data portability.

We may transfer Personal Information internationally with appropriate safeguards.

15. California & Other U.S. State Rights

Residents of California and certain U.S. states may request: - Access to Personal Information - Correction or deletion - Details about categories of data collected and disclosed - Opt-out of certain data uses (where applicable) - Non-discrimination for exercising rights.

RUNGP does not sell Personal Information.